Our commitment

Virtus Consult Ltd aims to provide reliable, responsive and professionally competent construction consultancy services that meet agreed client requirements and applicable statutory, regulatory and professional obligations. Quality is integral to how we accept, manage, review and complete commissions.

We will

Understand and agree our clients’ needs, the scope of services, deliverables, timescales and responsibilities before and during each appointment; establish quality objectives appropriate to the business; and provide the resources and competent personnel necessary to discharge our commissions.

Professional delivery

Apply proportionate commission planning, risk assessment, document control and checking of material professional outputs. We will maintain appropriate review and approval arrangements for quantity surveying, cost management, project management, Employer’s Agent, contract administration, Principal Designer/CDM and related advisory activities.

People and supply chain

Maintain professional competence through supervision, learning and development; communicate responsibilities clearly; and select, brief and monitor subconsultants and external providers in proportion to the risks and requirements of their work.

Assurance and improvement

Invite and evaluate client feedback; address errors, complaints and nonconformities promptly; review performance, objectives and material risks; undertake proportionate internal audit and management review; and continually improve the effectiveness of our quality management system. Technology and AI may support our work but do not replace competent professional judgement and review.

This policy applies to Virtus personnel and relevant activities undertaken on its behalf. The Board of Directors is accountable for implementation, communication and review. It is supported by the Business Management Manual (BMS-001) and associated procedures and registers.